Delete your ApisPrime account

This page explains how to delete your account in ApisPrime (the hive monitoring and record-keeping app by Y-Trace Pty Ltd), what is deleted, and what we are required to keep. It supplements our Data Agreement (Terms of Use + Privacy Policy).

How to delete your account

You can delete your account yourself — in the mobile app or on the web — or ask us to do it. All three routes delete the same thing.

1. In the app — open the Me tab and choose Delete account at the bottom of the page. The app explains what will be deleted, asks you to confirm twice, then deletes the account and signs you out.
2. On the web — sign in at apisprime.com.au/app, open Billing, and choose Delete account under the ACCOUNT heading. This works from a phone browser as well as a desktop one.
3. By email — if you cannot sign in, email apisprime@ytrace.com.au from the email address on your account and ask us to delete it. We may need to verify your identity, and will generally action the request within 30 days.

Before you delete

One situation blocks deletion until you resolve it, and the app or web page will tell you if it applies to you:

• You are the only organizer of an organisation that still has other members. Make another member an organizer (or remove the members) first, so the organisation is not left without one. Nothing is changed or deleted until you do.

A paid subscription does not block deletion. If deleting your account closes an organisation, that organisation's subscription is cancelled as part of the deletion, straight away and with no refund for the rest of the paid period. You are told this, with the paid-to date, before you confirm.

What happens when you delete

• Sign-in is disabled immediately. Deletion cannot be undone and the account cannot be reactivated.
• Your sign-in identity is removed from our authentication provider. You may sign up again later with the same email address, but that creates a fresh, empty account — your previous data is not restored.
• The personal information associated with your account is deleted or de-identified within a reasonable period, as described in the Privacy Policy (Part B, section B14).
• If you were the only member of an organisation, that organisation and its subscription records are closed as part of the deletion.

What we keep

• Records the law requires us to keep — for example, hive-movement records under Western Australian biosecurity rules — for the period the law requires, after which they are destroyed or de-identified.
• Records reasonably needed for tax, accounting or legal-claim purposes, for as long as they are required.
• De-identified, aggregated data that no longer identifies you.

If you don't want to delete everything

You can ask us to correct your information, or to remove specific data, without deleting the whole account — contact our Privacy Officer at apisprime@ytrace.com.au. Access and correction requests are free and we generally respond within 30 days (Privacy Policy, section B15).

Contact

apisprime@ytrace.com.au · Y-Trace Pty Ltd (ABN 69 660 182 918), 128 Yanchep Beach Road, Yanchep, Western Australia 6035, Australia.